Customer Engineering & Support (CES)
Purpose
Customer Engineering and Customer Support work closely together in support of our customers’ overall success. Our unified purpose is to deliver a great experience to our customers and the work we do play an important role in retaining happy customers, forever.
- Customer Engineering is responsible for the long-term technical success of our customers through proactive guidance and best practices.
- Customer Support is responsible for resolving technical issues and answering technical/product questions whenever our customers need reactive technical guidance.
Together, this unified organization operates closely and carefully in support of our customers and learns deeply from each other.
Team Members
- Aimee Menne, VP of Customer Engineering
- Christine Lovett, Principal Customer Engineer
- Jonah Dueck, Customer Engineer
- Emily Chapman, Senior Customer Training Engineer
- Nate Maynard, Customer Engineer
- Nonso Obiano, Customer Support Manager
- Stompy Mwendwa, Application Engineer
- Amber Furbush, Application Engineer
- Ben Gordon, Application Engineer
- Jason Harris, Application Engineer
- Alex Jean-Baptiste, Application Engineer
- Brielle Collins, Customer Support Manager
- Warren Gifford, Application Engineer
- Gabe Torres, Application Engineer
- Michael Bali, Application Engineer
- Mariam Adedeji, Application Engineer
- Riana Shahid, Application Engineer
- Rakesh Joshi, Application Engineer
- Bob Roudebush, Director, Customer Engineering
- Rami Hamdan, Manager, Enterprise - US West
- Andrew Hsu, Customer Engineer
- Ajay Sridhar, Senior Customer Engineer
- Simon Waterer, Senior Customer Engineer
- Andy Price, Senior Manager, Enterprise - US East and US Commercial
- Mike McLaughlin, Principal Customer Engineer
- Alex Fogg, Senior Customer Engineer
- Bill Caplan, Senior Customer Engineer
- Max Wiederholt, Customer Engineer
- Nancy Shah, Senior Customer Engineer
- Carson Hopkins, Senior Customer Engineer
- Yoway Buorn, Senior Customer Engineer
- Ralf ‘gronk’ Gronkowski, Manager, Enterprise EMEA
- Rami Hamdan, Manager, Enterprise - US West
- Dan Diemer, Senior Customer Engineer
- Isuru Fonseka, Senior Customer Engineer
- Shawnteé Harris, Program Manager
- José Taylor, Senior Customer Engineer
- Chris Concannon, Senior Customer Engineer